1. How long will it take for my case to arrive?
Ans: 4 to 6 working days.
2. I haven’t received my case, what do I do?
Ans: You can mail your query to us at firstname.lastname@example.org. Make sure to include order
ID in your query. You can find your order ID (OID) in mail or text that you have received after your order has been placed.
3. Do you print my pictures on the sides of the case as well?
Ans: Yes, we do print pictures on sides of the case.
4. My product was damaged upon arrival, what should I do?
Ans: First select your designs, then add them to cart. Then go to cart, click on "Place order" bottoms and follow subsequent steps.
5. What do I do if I received a defective order?
Ans: Send us picture or video of defective item to email@example.com, you will hear from us within 2 hour.
Order & Shipping:
1. Do I place my order?
Ans: First select your designs, then add them to cart. Then go to cart, click on "Place order" button how and follow subsequent steps.
2. How will I know that my order is placed successfully?
Ans: You will receive a mail and a text containing order ID (OID).
3. How should I check the status of my order?
Ans: You will receive tracking ID via text after 1 day upon placing order.
4. How do I make changes to an order I’ve already placed?
Ans: Currently we do not support via our web, but you can mail us at firstname.lastname@example.org.
5. How much does shipping cost?
Ans: For prepaid order, we do not charge shipping cost, but for Cash on delivery (COD) you have to pay additional amount depends on your region and item.
6. Do you offer faster shipping options?
Ans: You can mail us at email@example.com you have to pay additional amount for faster shipping.
7. Which states do you ship to?
Ans: We ship to all states in India. If you any query regarding shipping, mail us at firstname.lastname@example.org.
Billing & Return policy
1. What forms of payment are acceptable?
Ans: We do accept debit card, credit card, net banking, UPI, Amazon pay, Pay Zap and Cash on delivery.
2. What is your return policy?
Ans: For our return policy visit https://www.covertubes.com/page/return-policy.